Blog | Customer Experience

The Role of Customer Experience (CX) in Government Digital Transformation

Blog, govcon, CX, Customer Experience, Digital Transformation, human centered design, user experience

Sean Fitzpatrick

With the one-year anniversary of the Executive Order on Transforming Federal Customer Experience and Service Delivery...

Harnessing “Centaurs” – Boosting Human Decision Making with Machine Insights

AI, machine learning, Blog, govcon, Customer Experience, data driven decision making, Digital Transformation

James Eselgroth

This past summer, the General Services Administration ran an Applied AI Challenge seeking proposals for “creative AI...

How RIVA brings CX to Life

CX, Customer Experience, UI, UX

Success in the GovCon industry is all about providing high quality, innovative services in order to help build better...